Shipping & Returns Policy

Shipping Policy:

1. Processing Time:
   • Orders are typically processed and shipped within 2-7 business days (excluding weekends and holidays) after receiving full payment.
2. Shipping Rates:
   • Shipping rates are calculated based on the weight of your order and the destination address. You will be able to view the shipping charges before completing your purchase.
3. Delivery Time:
   • Delivery times vary depending on the shipping method selected and the destination.
4. Local Pickup:
   • Local pickup is available for orders from customers located within 150km from Horsham Victoria
5. Personalised Delivery
   • We offer a personalised delivery service for customers located within 50km from Horsham Victoria, however this is usually available for heavy items only.
6. Extended Personalised Delivery Service
   • We offer a extended personalised delivery services for customers located within 51-150km from Horsham Victoria, however this is usually available for heavy items only.

Returns and Exchanges Policy:

1. Return Eligibility:
   • We accept returns/exchanges within 2 days of delivery. To be eligible for a return/exchange, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Return Process:
   • To initiate a return/exchange, please contact our customer service team here to request a return authorization (RA) number. Items returned without an RA number will not be accepted.
   • Once your return is authorized, please securely package the item(s) and include the RA number on the outside of the package. You are responsible for return shipping costs unless the return is due to our error.
3. Refund/Exchange Process:
   • Refunds will be issued to the original payment method used for the purchase once the returned item(s) are received, inspected, and approved.
   • Exchanges will be processed upon receipt and inspection of the returned item(s). If the item you requested for exchange is unavailable, we will issue a refund to the original payment method.
4. Non-Returnable Items:
   • Certain items are not eligible for return or exchange, including but not limited to Engine Oils, Gear Oils, Coolant and any product 20L or over.
5. Damaged or Defective Items:
   • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

Contact Us:

If you have any questions or concerns about our Shipping and Returns Policy, please contact us at here

Note: This Shipping and Returns Policy is subject to change without notice. Please review this policy periodically for any updates or modifications.